Implementation Methodology:

The Reliasourcing Way

We understand that a successful implementation is essential to the overall success of your business operations.  Reliasourcing maintains a highly-experienced staff of implementations project managers with expertise in technology, client, and operational implementations in order to achieve operational stability.

Our transition and implementation philosophy provides a collaborative, multi-solution approach, allowing us to gain a clear understanding of the experience you envision for your customers. Through this approach, we offer the flexibility to tailor the implementation process to meet your business and budgetary objectives.

Our Program Management Office (PMO) utilizes a project management methodology based on industry-standard and project management principles to provide consistency and visibility at every step in the transition life cycle. We leverage these processes as they have proven to be successful across a diverse client base.

Our methods provide structured communication at all levels.

Our implementations project managers will guide the joint partnership team through weekly project review meetings and will serve as the single point of accountability during this phase.

How We Do It?

Reliasourcing understands that a successful relationship begins with a smooth transition. We will leverage our experience as well as the knowledge we have gained of our brand partner’s organization through our collaborative sessions.

As a first step, Reliasourcing will assign a single point of contact who will be responsible for the oversight and process capture during the program implementation. Below outlines high-level steps in the implementation process.

  • Implementation Project Team
  • Contract Administration / SOW
  • Initial Administration
  • Team Staffing
  • Systems Design and Setup
  • Telephony Design and Setup
  • Training
  • Creation of Process Documentation
  • Project Go Live!
  • Innovations and Continuous Improvement

The Project Team


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